Ask, it can't hurt !
Today was the last day of my 6mo intro promotion for high speed internet and digital cable with high definition for $66 dollars a month. My plan after the intro was over was to go back to basic 25 cable channels, no high def and also slow my internet down a bit as I don't do any downloading. Cutting all my services back placed me at the same price with far less so we were not looking forward to it. If I were to keep the high definition package my plan would cost $120 dollars a month, doubling what I was paying the past months.

I called Comcast and spoke to a rep explaining to her my intentions. I was very nice and polite and made some small talk about how I wanted to save some money and that is why I'm downgrading all my services. As we talked about plan rates I said "it would be great if I could keep the same package at the same price for another 6 months."
To my surprise the rep answered with "I think we can do that!" She placed me into another 6mo promo to receive high speed internet and the digital silver package along with High Definition channels.

Keeping this high definition package through Comcast saved me near $400 over the next 6 months.

Ask for that little extra, every time! If you don't you may have just cost yourself hundreds.

2 comments

  1. Customer.Connect.Melissa // May 5, 2009 at 11:53 AM  

    Glad it worked out! Let us known if you ever need our assistance.

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations
    We_Can_Help@cable.comcast.com

  2. Hawkster // April 21, 2010 at 9:32 AM  

    Great a company that helps people, when they need it.

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